Return and Refund Policy

Effective Date: August 31, 2026
Last Updated: August 31, 2026

At Spandan Yoga School, we aim to provide quality products, online courses, and consultation services to our customers. This Return and Refund Policy explains the conditions under which cancellations, returns, replacements, and refunds may be requested for purchases and services made through our website.

Website: https://spandanyogaschool.com/

By placing an order, purchasing a course, or booking a consultation, you agree to the terms of this policy.

1. Contact Information

SPANDAN YOGA

Address:
401, Sigma Legacy, IIM Rd, Near Panjarapole Cross Road, University Area, Ahmedabad, Gujarat – 380015, India

Phone: 075002 32192
Email: info@spandanyogaschool.com

2. Physical Product Returns

We accept returns for eligible physical products subject to the conditions mentioned below.

A return or replacement request may be considered if:

• The product was received damaged.
• The product received is defective.
• The wrong product was delivered.
• The quantity received is incorrect.
• The product received is materially different from the product ordered.

Return requests should generally be submitted within 7 days of delivery.

Customers should contact us at info@spandanyogaschool.com with:

• Order number
• Customer name
• Contact number
• Description of the issue
• Photographs or videos showing the product and packaging
• Any other information reasonably required to assess the request

3. Product Condition for Returns

For a return to be accepted, the product should generally be:

• Unused
• In its original condition
• In the original packaging, where applicable
• Complete with accessories, labels, manuals, or other items supplied with the product

Products that have been used, damaged due to improper handling, altered, or returned without required components may not qualify for a return or replacement.

Certain products may be non-returnable where specified on the relevant product page.

4. Damaged or Tampered Products

If you receive a product that appears damaged, opened, or tampered with, please take photographs or videos of the package and product and contact us as soon as possible.

Where appropriate, we may request supporting photographs, videos, packaging details, or other information before approving a return, replacement, or refund.

We recommend checking the package condition at the time of delivery whenever possible.

5. Wrong or Missing Product

If you receive the wrong product, an incorrect quantity, or a product is missing from your order, please contact us within 7 days of delivery.

After reviewing the order and supporting information, we may provide an appropriate resolution, which may include:

• Replacement of the product
• Shipment of the missing item
• Refund for the affected item
• Another appropriate resolution

6. Non-Returnable Products

Certain products may not be eligible for return due to their nature, hygiene considerations, customisation, or other applicable restrictions.

Examples may include:

• Products specifically marked as non-returnable
• Personal or hygiene-sensitive products where applicable
• Customised or personalised products
• Products damaged after delivery due to misuse or improper handling
• Products returned without required accessories or components

The applicable return conditions may be displayed on the relevant product page.

7. Product Replacement

Where a product is confirmed to be defective, damaged, incorrect, or otherwise eligible for replacement, Spandan Yoga School may offer a replacement subject to product availability.

If the same product is unavailable, we may offer another appropriate resolution, including a refund, where applicable.

8. Return Shipping

Where the return is due to an error attributable to Spandan Yoga School, such as delivery of an incorrect or defective product, we may arrange or reimburse reasonable return shipping costs, subject to verification.

Where a return is requested for reasons not attributable to Spandan Yoga School, applicable return shipping costs may be the responsibility of the customer.

9. Refunds for Physical Products

Once an approved return is received and inspected, we will determine whether the product qualifies for a refund.

If approved, the refund may be processed through the original payment method or another appropriate method.

The time required for the refund to appear in your account may depend on your bank, payment provider, or financial institution.

Shipping charges may be non-refundable unless the return is due to an error, defective product, or other circumstances where a refund of shipping charges is applicable.

10. Order Cancellation

If you wish to cancel a physical product order, please contact us as soon as possible after placing the order.

Cancellation may be possible if the order has not yet been processed or dispatched.

Once an order has been dispatched, cancellation may no longer be possible and the request may be handled according to the applicable return procedure.

We cannot guarantee that cancellation requests received after order processing will be successful.

11. Online Course Cancellation and Refunds

Online courses are digital products/services and are generally not eligible for return once course access has been provided.

Once you have received access to an online course, refunds may not be available except where:

• The course was incorrectly purchased due to an error attributable to Spandan Yoga School.
• You were charged more than once for the same course due to a technical or payment error.
• The course was not made available due to a technical issue attributable to us and the issue cannot reasonably be resolved.
• A refund is otherwise required under applicable law.

If you experience a genuine technical problem accessing a purchased course, please contact us at info@spandanyogaschool.com so that we can attempt to resolve the issue.

12. Course Access and Refund Requests

Before purchasing an online course, customers should carefully review:

• Course description
• Course duration
• Course contents
• Eligibility requirements, where applicable
• Course access period
• Fees
• Other applicable course information

Purchasing a course indicates that you have reviewed the available course information.

Refund requests relating to online courses will be reviewed on a case-by-case basis where applicable.

13. Consultation Cancellation and Rescheduling

If you have booked a consultation, please contact us as early as possible if you need to cancel or reschedule.

Consultation bookings may be rescheduled subject to availability.

Refund eligibility may depend on:

• Time remaining before the scheduled appointment
• Whether the consultation has already started
• Whether the consultation was cancelled by the customer or by Spandan Yoga School
• The specific terms communicated at the time of booking

Once a consultation has been completed, a refund will generally not be available unless otherwise required by applicable law or agreed by Spandan Yoga School.

14. Consultation Refunds

A refund may be considered where:

• The consultation was cancelled by Spandan Yoga School.
• A payment was duplicated due to a technical or payment error.
• The consultation could not be provided due to circumstances attributable to Spandan Yoga School.
• A refund is otherwise required under applicable law.

If you are unable to attend a scheduled consultation, please contact us as soon as possible to discuss available rescheduling options.

15. Failed or Duplicate Payments

If your payment has been deducted but your order, course enrolment, or consultation booking was not successfully created, please contact us with your payment or transaction details.

We will verify the transaction and, where appropriate, assist with completing the order or processing a refund.

If you have accidentally made a duplicate payment, we will review the transaction and process an applicable refund after verification.

16. Refund Processing Time

Once a refund is approved, we will initiate the refund within a reasonable period.

The time taken for the refunded amount to appear in your bank account, card, UPI account, or other payment method may depend on the payment gateway, bank, card issuer, or financial institution.

Spandan Yoga School is not responsible for delays caused by banks or third-party payment providers after the refund has been initiated.

17. How to Request a Return or Refund

To request a return, replacement, cancellation, or refund, please contact us:

Email: info@spandanyogaschool.com
Phone: 075002 32192

Please include, where applicable:

• Full name
• Order or booking number
• Registered email address
• Phone number
• Product/course/consultation details
• Reason for the request
• Photographs or videos for damaged/incorrect products
• Payment or transaction details, where relevant

We may request additional information to verify your request.

18. Fraudulent or Misuse-Related Requests

We reserve the right to reject a return, replacement, cancellation, or refund request where there is reasonable evidence of:

• Fraud
• Abuse of the return/refund process
• False claims
• Product misuse
• Intentional product damage
• Repeated unreasonable refund requests
• Violation of our Terms and Conditions

This does not affect any rights available to customers under applicable law.

19. Policy Changes

Spandan Yoga School may update or modify this Return and Refund Policy from time to time.

Any changes will be posted on this page with an updated Last Updated date.

The policy applicable to your purchase will generally be the policy in effect at the time of the relevant transaction, subject to applicable law.

20. Contact Us

For any questions regarding returns, refunds, cancellations, replacements, or order issues, please contact us:

SPANDAN YOGA

Address:
401, Sigma Legacy, IIM Rd, Near Panjarapole Cross Road, University Area, Ahmedabad, Gujarat – 380015, India

Phone: 075002 32192

Email: info@spandanyogaschool.com

Website: https://spandanyogaschool.com/

We will make reasonable efforts to review and respond to your request within a reasonable period.